Program
Tue 27 April 2027
2.30PM
Registration Opens
3.30PM
Associations 101
A session designed for those who are taking initial steps in the world of associations. An essential guide to the workings of an association, models and common challenges.
Speaker: Kathy Nguyen, Managing Lawyer | Head of Operations, Governology Australia
4.30PM
First-timers and Solo Attendees Meet & Greet
Open to all delegates to attend, the First Timers and Solo Attendees Meet and Greet is a great networking opportunity.
5.30PM
Welcome Reception at National Convention Centre Canberra
Wed 28 April 2027
7.00AM
Conference Registration Opens
8.00AM
Arrival Tea & Coffee
9.05AM
Welcome from Major Sponsors
Opening Plenary
9.00AM
Associations play an essential role in representing industries, professions and charities. Experienced association leaders will share perspectives on the decisions, relationships and priorities that shape successful membership organisations. Topics may include:
- The evolving role of associations in Australia
- Balancing member interests and sector-wide priorities
- Building effective Board-CEO relationships
- Leadership lessons from association challenges
10.30AM
Morning Tea & Exhibition
2A Successful Association Events Strategy
11.15AM
Events remain important for member engagement, education, networking and revenue generation. This session will examine how associations can develop event strategies that respond to changing expectations while delivering financial and member value. The discussion will explore:
- Conference formats, destinations and attendee expectations
- Balancing event profitability with member affordability
- Sponsorship, partnerships and commercial opportunities
- International congresses, hybrid events and emerging trends
Speaker:
- Jennifer Bowden, Chief Executive Officer, Mathematical Association of Victoria
2B Membership Growth, Retention and Engagement
11.15AM
Membership remains vital to an association's purpose and financial sustainability. This session will explore how associations can understand changing member expectations, demonstrate value and make informed decisions about recruitment and retention. Topics will include:
- Membership growth and renewal strategies
- Member research, segmentation and engagement data
- Retention strategies and emerging member expectations
- Engaging younger members and developing future leaders
Speakers:
- Tim Horne, Chief Executive Officer, P&Cs Qld
- Anthony Ellard, Governance Officer, Australian Computer Society
2C Australia's Economic and Political Outlook
11.15AM
Associations need to understand the economic and political environment affecting their members. This session will bring together economic commentators and industry representatives to discuss the forces shaping business confidence, productivity and public policy. The session will consider:
- Australia's economic outlook and international comparisons
- Productivity, taxation and business competitiveness
12.45PM
Lunch & Exhibition
3A Advocacy Campaigns that Advance Associations
1.45PM
Advocacy enables associations to influence policy, represent members and contribute to decisions affecting their sectors. This session will examine how associations can establish clear priorities, build alliances and turn collective representation into meaningful outcomes. Topics will include:
- Setting policy objectives and campaign priorities
- Building alliances across industry associations
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Coordinating campaigns and measuring advocacy outcomes
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Engaging politicians, governments and decision-makers
Speakers:
- Warwick Hough, Chief Executive Officer, Australian Medical Association
- Sarah Tynan, Director of Policy and Government Relations, Science and Technology Australia
3B Professional Learning, Education and Accreditation
1.45PM
Education and professional development enhance member value and industry capability. This session explores effective approaches to learning programs, accreditation and training delivery. Topics will include:
- Professional standards, accreditation and continuing development
- Micro-credentials and emerging workforce competencies
- Quality assurance and sector-wide learning outcomes
- Registered training organisations and delivery partnerships
Speakers:
- Jonathan Jones, Head of Education, Institute of Public Works Engineering Australasia
- Lauren Hyde, Chief Executive Officer, Australian Marketing Institute
- Adam Kilburn, Chief Executive Officer & Public Officer, National ELT Accreditation Scheme
3C Legal Issues for Associations
1.45PM
This expert session brings legal issues to life through real cases involving associations. Attendees will hear:
Speakers:
- Zana Monaghan, Paralegal, Governology Australia
- Izabella Hawtin, Paralegal, Governology Australia
Chaired by: Kathy Nguyen, Managing Lawyer | Head of Operations, Governology Australia
4A. Technology and AI Use in Associations
4.00PM
Technology is changing how associations manage data, deliver services and engage members. This session will examine how leaders can make informed technology decisions while protecting information and maintaining organisational resilience. The discussion will explore:
- Association databases and management systems
- AI applications across association operations
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Cyber security, privacy and information protection
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Technology investment, implementation and risk management
4B. Strategic Communications for Associations
4.00PM
Associations must communicate clearly to remain visible, relevant and trusted. This session will explore how associations can strengthen their identity, reach target audiences and use communications strategically, even with limited resources. Topics will include:
- Rebranding, positioning and organisational identity
- Digital marketing, social media and targeted campaigns
- AI-assisted communications and content development
- Reputation management, misinformation and public relations
4C. Mergers, Amalgamations and Restructuring
4.00PM
Associations may pursue mergers or restructuring to strengthen representation, improve efficiency or secure long-term sustainability. Topics will include:
- Reasons for mergers and amalgamations
- Governance arrangements and stakeholder negotiations
- Integrating people, systems and cultures
- Lessons from successful mergers and restructures
Speaker:
- Nathan Clarke, Chief Executive Officer, Oral Health Association of Australia
Thu 29 April 2027
5A. Member Services That Demonstrate Value
9.00AM
Members expect services that meet their needs. This session will explore how associations can improve their services, identify new opportunities and demonstrate membership value. The discussion will cover:
- Aligning services with member needs and identifying opportunities
- Competing with commercial providers and online communities
- Measuring service use and member satisfaction
Speakers:
- Mick Crouch, Chief Executive Officer, Australian Meat Industry Training Advisory Council Limited
- Matt Hall, Chief Executive Officer, Healthcare Financial Management Association
5B. Managing an Association Workforce
9.00AM
Associations depend on capable people to deliver member services, support advocacy and achieve strategic objectives. This session will examine workforce capability, employment obligations and the organisational practices needed to attract and retain talent. Topics will include:
- Workforce planning, recruitment and retention
- Skills development and leadership succession
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Workplace law and industrial relations
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Engaging politicians, governments and decision-makers
5C.1. Strategic Planning for Associations
9.00AM
All associations need a plan; yet developing a plan is sometimes more difficult than needed due to overcomplicated methodology and poor follow-up. Associations Forum has facilitated hundreds of planning sessions and will share what works and what doesn’t, including:
- Why associations and charities must plan
- Common problems & pitfalls with strategic plans
- Framework of the plan
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A typical association planning day
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Engaging the board in strategy
5C.2 Insolvency Risks for NFP Directors
9.45AM
A growing number of not-for-profit entities are operating with negative equity, raising serious concerns about potential insolvency. This session highlights key legal risks for directors, governance responsibilities, and practical steps to mitigate exposure.
Speaker:
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Jamieson Louttit, Partner, JLA Insolvency & Advisory
10.30AM
Morning Tea & Exhibition
6A. Practical Tips for Association Events
11.15AM
Association events, conferences and meetings require down-to-earth implementation. This session will focus on the practical tasks and tips necessary for success, including:
- Building engaging programs
- Getting sufficient attendees in times of reduced attendance
- The impact of increasing event costs
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Increasing attendee satisfaction
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Using AI and other emerging technologies in event management
6B. Practical Lessons from Association Leadership
11.15AM
This session will draw on collective knowledge to address common issues facing CEOs and senior executives. The session will focus on:
- Managing Board expectations and member demands
- Making difficult operational and strategic decisions
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Recruiting, leading and retaining capable staff
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Avoiding common association management mistakes
Speakers:
- Kathryn Zeitz, Chief Executive Officer, Australian College of Nursing
- Leanne Emerson, Chief Executive Officer, Audiology Australia
- Peter Hendy, Chief Executive Officer, Independent Higher Education Australia
6C. Being an Effective Association Chair
11.15AM
Understanding the role and responsibilities of a Chair ensures the effective operation of the Board and governance of an association. A Chairs panel will discuss:
- The role and responsibilities of the Chair
- Tips for chairing productive meetings
- Effective decision making
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How to handle difficult situations and lead through them
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Board and CEO relationship
Speaker:
- Phil Schultz, President, Australian Catholic Primary Principals' Association
7A. Associations Turnaround Stories
1.45PM
Associations facing declining membership, financial pressure or governance issues must make difficult decisions to secure their future. This session explores practical strategies to restore performance and strengthen organisational sustainability. Topics include:
- Diagnosing financial and organisational challenges
- Strengthening governance and accountability
- Rebuilding membership and stakeholder trust
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Restructuring operations for sustainability
Speakers:
- Melanie Gray Morris, Chief Executive Officer, Australian Diabetes Educators Association
- Michael Waters, Chief Executive Officer, Retail Drinks Australia
- Shenal Basnayake, Chief Executive Officer, Royal Australian Chemical Institute
7B. Micro & Start Up Associations
1.45PM
Micro and start-up associations face unique challenges in establishing their presence, building a membership base and creating sustainable operations. This session explores practical ways to develop membership, strengthen governance and support growth. Topics may include:
- Defining purpose and value proposition
- Attracting and engaging founding members
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Building sustainable revenue and governance
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Leveraging partnerships, technology and networks
Speaker:
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Sam Buchanan, Chief Executive Officer, Independent Media Agencies of Australia
Other Confirmed Speakers:
Paul Clayton, Chief Executive Officer, Student Experience Network
Anita Campbell, Chief Executive Officer, Australian Gift & Homewares Association
Matthew Harper, Chief Executive Officer, Aerial Application Association of Australia
